Call for Industry Forum

Call for Industry Forum  

Share your success story and proven insights with the world by submitting your case to the industry forum of the International Business Process Management Conference and win the Case Innovation Award. All submissions will be evaluated on the basis of quality, innovation and relevance. The accepted submissions will be presented at the 2021 Industry Forum of the BPM Conference in Rome and will be given the chance to be discussed with thought leaders in industry and academia.  Accepted submissions will be included in a dedicated volume. 

The BPM Industry Forum at the BPM Conference

The BPM Industry Forum serves to exchange experiences and to support networking among BPM experts around the world. The forum is the prime event for practitioners participating at the International Conference on Business Process Management – the leading global conference on BPM with 19 years of tradition. The target audience of the industry forum includes business analysts, process managers, chief information officers, chief operations officers, digital transformation managers, project managers, process consultants, process owners, industry researchers, and related service providers.

The forum focuses on cutting edge real-world experiences in leveraging BPM for both process improvement and innovation in all sectors. We welcome contributions from various angles to BPM, including technology, methods, governance, strategic alignment, people and culture. 

Each team of authors must include at least one representative from the organisation that has conducted or served as the BPM case. A suitable case study must show an authentic, unbiased, independent and detailed reflection on lessons learnt to be shared with the community. Examples of questions to which we would like to jointly find answers are as follows:

  • How to utilize new technologies for process improvement and innovation?
  • How to define process-driven business models?
  • How to scope and size a BPM initiative?
  • How to deliver strategic value through BPM?
  • How to build a process-oriented organization?
  • How to create successful BPM governance?
  • How to leverage BPM within large, global initiatives?
  • How to manage change unleashed by BPM initiatives?
  • How to improve cross-organizational processes with business partners?
  • How to build the business case for BPM?
  • How to tackle exogenous shocks (e.g., pandemics) through BPM?
  • How to assess the ROI of applying BPM and BPI technologies and methodologies?

Organizations are invited to submit their cases and present them at the most prestigious BPM conference. We are, among others, interested in cases that demonstrate the application of new technologies such as Robotic Process Automation, Process Mining, Internet of Things, Blockchain, Virtual/Augmented Reality, Predictive and Prescriptive Analytics, Process-aware Recommender Systems, Artificial Intelligence, Building Information Models, Digital Twins, Smart Devices, etc.

Case studies will be assessed on the basis of three dimensions:

  • Viability: innovative business model enabled by a business process;
  • Feasibility: innovative technical implementation of business process;
  • Desirability: innovative new process-based customer experience.

Submit your case by 10 July 2021 and increase the global recognition of your work. Benefit from networking with global peers and researchers at the Industry Forum.


  • Present your case and discuss it with peers
  • Opportunity to win the case innovation award
  • Network with global experts

Case Description

All cases follow a unified structure that makes the relevant case knowledge easily accessible and transferrable to other contexts. Following the structure the chapters are short and sharp. The structure helps readers in finding the most interesting parts of the cases.

  • Introduction – What is the story of the case? A brief narrative of the entire case informs readers by summarizing its key aspects (e.g., goal, approach, impact).
  • Situation faced – What was the initial problem that led to the action taken? The context of the case is specified concerning needs, constraints, incidents, and objectives.
  • Action taken – What was done? What measures were undertaken, such as in regard to process redesign or process innovation? How does the technology work that was introduced? What methods and approaches were used? What were roadblocks and how did you overcome these?
  • Results achieved – What effects resulted from the actions taken? Results could take the form of changes in performance measures and/or qualitative statements from employees, customers, and other business partners. To what degree were expectations met or not met?
  • Lessons learned – What did the organization learn from the case? What can others learn? Lessons learned are grounded in the case and serve as examples for others.


Please submit your case description using this link to easychair (Select Industry Forum). The case contributions that are accepted to be presented will also be included in the conference proceedings, which will be included in a dedicated volume of the CEUR-WS series, also indexed on DBLP. 

Papers should be prepared using the template of Springer’s LNCS series (see The page limit is 12 pages. At least one author of each accepted case must register for the conference and present the paper.

Case Innovation Award

The Award Committee of the Industry Forum will recognize the most innovative and impactful case with a Case Innovation Award. The jury will determine the award winner, considering the three dimensions mentioned above: Viability, Feasibility and Desirability. 

Key Dates

  • Submissions of case-study papers: 10 July 2021
  • Notifications of acceptance or rejection: 1 August 2021
  • Submissions of the camera-ready papers: 23 August 2021

Forum Chairs

  • Massimiliano de Leoni, University of Padova, Italy
  • Minseok Song, Pohang University of Science and Technology, South Korea
  • Maximilian Röglinger, University of Bayreuth, Germany

Program Committee

  • Rafael Accorsi, PWC, Switzerland 
  • Manuel Bolsinger, BMW, Germany
  • Joos Buijs, APG Financial, the Netherlands
  • Minsu Cho, Kwangwoon Universtiy, South Korea
  • Marco Comuzzi, UNIST, South Korea
  • Massimiliano Delsante, myInvenio S.r.l., Italy
  • Marlon Dumas, University of Tartu, Estonia
  • Jerome Geyer-Klingeberg, Celonis, Germany
  • Jae-yoon Jung, Kyunghee University, South Korea
  • Agnes Koschmider, Kiel University, Germany
  • Felix Krause, Hilti, Germany
  • Teemu Lehto, QPR, Finland
  • Wen Lijie, Tsinghua University, China
  • Jonas Manderscheid, Hilti, Germany
  • Martin Matzner, FAU Erlangen-Nürnberg, Germany
  • Ralf PlattfautUniversity of Applied Science Südwestfalen, Germany
  • Elham Ramezani, KPMG, the Netherlands
  • Hajo A. Reijers, Utrecht University, the Netherlands
  • Manuel Resinas, University of Seville, Spain
  • Michael Rosemann, Queensland University of Technology
  • Flavia Santoro, Universidade do Estado do Rio, Brasil
  • Gregor Scheithauer, metafinanz, Germany
  • Stefan Schönig, University of Regensburg, Germany
  • Peter Trkman, University of Ljubljana, Slovenia
  • Alessandro Turco, ESTECO S.r.l., Italy
  • Sebastiaan J. van Zelst, Fraunhofer FIT, Germany